Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at labubull888@gmail.com. Returns must be sent to the following address:Room 1508, 15th Floor, Office Building II, Yalang Center, 625 Mong Kok Road, Hong Kong .
Please note: Customers are responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at labubull888@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately at labubull888@gmail.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
We do not accept returns on sale items or gift cards.
If you are unsure whether your item is eligible for return, please contact us before proceeding.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union – 14-Day Return Window for Damaged or Defective Items Only
If your order is shipped into the European Union, please note that the standard 14-day right of cancellation only applies to items that are damaged or defective.
To qualify, your item must still be in the same condition as received—unworn or unused, with tags, and in the original packaging, along with proof of purchase.
Return shipping costs will be the responsibility of the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us at labubull888@gmail.com.